Maple Conference Hall

Should you require assistance using our online customer web portal, please click on the options below.
If you are still experiencing difficulty please call customer service for further assistance.

Create/Reset Password

Navigate to the Create/Reset Password page.
Enter your email address and click "SEND". You will receive an email within a minute.
Open the email you received and click on the link.
On the Create/Reset Password page you will see a list of all accounts with this email address.
Check the radio button beside the account you want to create a login for. This will be your main "parent" account.
Enter your new password and then confirm your new password within the second field. *The password needs to be unique within the users who have this email address.
Click "RESET PASSWORD".
You will now be able to log on.

Register

Navigate to the Register page.
Fill out all required details (marked with an *) in the registration form.
Click "Register".
From the menu, you should now see your first and last name as the logged in user.
Adding members on to your account follow instructions "How to Add Family/Group Members" in the next section below.

How to Add Family/Group Members

After logging into your account navigate to the My Family page. *If you see "You are not a member of any groups." please call customer service to set up a group for your family/group.
If you can see your group and current members, click the "ADD" button to create a new group member.
Enter the fields required on the next page and indicate whether the user is a child or a parent account.

Navigating your Account

Click “Logon” to log into your account.
Choose your menu option.
On a PC/Laptop, the menu options appear on the main page.
Follow the menu option criteria to provide the information or action you require.

Menu Options Overview

My Account:

Balances owing and payment schedules for memberships and childcare
Upcoming bookings for the family for the next 7 days
Active memberships and last check-in
Active visit passes and how many visits remaining
Outstanding Invoices

My Password:

Change your password here

My Details:

Update name, address and contact information

My Baskets:

View any pending transactions

My Memberships:

Shows memberships for all family members
Can view for one or multiple family members at a time
Option to view cancelled and finished memberships

My Courses:

Shows registered courses for all family members
Can view for one or multiple family members at a time
Option to view confirmed courses only, or waitlisted courses

My Appointments:

Shows upcoming class schedule for all family members
Can view for one or multiple family members at a time
Date range is adjustable
Drop-in classes can be rebooked from this screen

My Statements:

View invoices from previous transactions (registrations, memberships, drop-in classes)
email copy of invoice from previous transactions
View account credits for cancelled programs/services
Pay outstanding invoices

My Outstanding Invoices:

View and pay outstanding invoices

My Proficiencies:

View proficiencies for registered courses for each family group member

My Groups:

Add/edit/remove family group members
Add/edit/remove corporate group members

My Preferences:

Update communication preference settings for promotions and reminders

My Forms:

Complete pending forms for registered courses and other services
View completed forms for registered courses and other services

To pre-book your activity or course please follow these steps:

Select the amenity and/or activity type that you are wanting to book.
Select the date and time of the activity.
Select Book.
Logon to your account to book "Logon to Book".
Select the family member participating and Book Now.
Review that the participant, date, and time are correct and select Book Now.
See section below for “How do I book additional family members?”
Proceed to Checkout for payment.

For additional participants from the same family group, (friends and extended family will have to book using their own account):

After booking the first participant, as per "Register for a pre-booked Activity or Course" above.
From your Cart, select Continue Shopping.
Re-select the date and time of the activity.
Select Book.
Select the next family member participating and Book Now.
Review that the participant, date, and time are correct and select Book Now.
Repeat above steps for any additional family members requiring registering.
Proceed to Checkout for payment.

Maple Conference Hall

Check Availability

Service *

Start Date (yyyy-mm-dd)

Start

End

Duration

Venue

Sort By

Results

No times available. Please search again.

Participant	Activity	Date	Time	Venue

1. ACCEPTANCE OF THE USE OF LOREM IPSUM TERMS AND CONDITIONS

Your access to and use of Lorem Ipsum website is subject exclusively to these Terms and Conditions. You will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the website.

2. CREDIT CARD DETAILS

All Lorem Ipsum purchases are managed by the payment processor and Lorem Ipsum will never store your credit card information or make it available to any third parties. Any purchasing information provided will be provided directly from you to the respective payment processor and you will be subject to their credit card policies.

3. LEGAL ADVICE

The contents of Lorem Ipsum website does not constitute advice and should not be relied upon in making or refraining from making, any decision.
All material contained on Lorem Ipsum is provided without any warranty of any kind. You use the material on Lorem Ipsum at your own discretion.

4. CHANGE OF USE

Lorem Ipsum reserves the right to:

4.1 Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that Lorem Ipsum shall not be liable to you for any such change or removal and.
4.2 Change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change.

5. LINKS TO THIRD PARTY APPS AND WEBSITES

Lorem Ipsum website may include links to third party apps and websites that are controlled and maintained by others. Any link to other apps and websites is not an endorsement of such and you acknowledge and agree that we are not responsible for the content or availability of any such apps and websites.

6. COPYRIGHT

6.1 All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Lorem Ipsum or otherwise used by Lorem Ipsum as permitted by law.
6.2 In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the app for personal, non-commercial home use only.

7. LINKS TO AND FROM OTHER apps and websites

7.1 Throughout this website you may find links to third party apps. The provision of a link to such an app does not mean that we endorse that app. If you visit any app via a link in this app you do so at your own risk.
7.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

7.3 By linking to this website in breach of our terms, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

8.1 The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fit for a particular purpose, non-infringement, compatibility, security and accuracy.
8.2 To the extent permitted by law, Lorem Ipsum will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
8.3 Lorem Ipsum makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
8.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Lorem Ipsum for death or personal injury as a result of the negligence of Lorem Ipsum or that of its employees or agents.

9. INDEMNITY

You agree to indemnify and hold Lorem Ipsum and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Lorem Ipsum arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

10. SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

11. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

12. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of and you hereby submit to the exclusive jurisdiction of the courts.

1. PRIVACY STATEMENT

Lorem Ipsum is committed to providing a website that respects your privacy. This statement summarizes the privacy policy and practices on the Lorem Ipsum website and all associated systems, processes and applications under the direct control of Lorem Ipsum.

2. PRIVACY OVERVIEW

Lorem Ipsum does not automatically gather any personal information from you. This information is only obtained if you supply it voluntarily through contacting Lorem Ipsum via email or online forms or by setting up a user account. When you visit the Lorem Ipsum website the web server automatically collects a limited amount of standard information essential to the operation and evaluation of Lorem Ipsum website. This information includes:

• the page from which you arrived,
• the date and time of your page request,
• the Internet Protocol (IP) address your computer is using to receive information,
• the type and version of your browser, and
• the name and size of the file you requested.

This information is not used to identify individuals who come to the Lorem Ipsum website. This information is only used to help Lorem Ipsum assess its information services.

3. INFORMATION COLLECTED THROUGH FEEDBACK FORMS

The personal information you submit through Lorem Ipsum Feedback Forms – including email address and contact information – is collected by the Lorem Ipsum Customer Service and Communications team solely for the purpose of responding to your information or feedback.

This information is not disclosed except to authorized personnel (Lorem Ipsum staff or Contractors) for the purpose of addressing your feedback. Any personal information you submit to Lorem Ipsum is secured once it reaches the Lorem Ipsum server. However, Lorem Ipsum cannot guarantee the security of your information before it reaches the Lorem Ipsum server.

4. COOKIES

Cookies are temporary files that may be placed on your hard drive while you visit a website. Cookies are used to track how visitors use the Lorem Ipsum website, but Lorem Ipsum does not store personal information through cookies, nor does Lorem Ipsum collect personal information from you without your knowledge as you browse this website. Any cookies on the Lorem Ipsum website are used to aid in the collection of anonymous statistical information such as:

• browser type
• screen size,
• traffic patterns,
• pages visited.

This information helps Lorem Ipsum improve both the Lorem Ipsum website and its service to its customers. It is not disclosed to any third parties. However, if you are concerned about cookies, you can adjust your web browser to reject all cookies. All site features with some exceptions; such as, the use of interactive maps should function normally if cookies are disabled.

5. SECURITY AND IP ADDRESSES

Your computer uses a unique IP address when browsing the Internet. Lorem Ipsum may collect IP addresses to monitor any security breaches on the Lorem Ipsum website and other online services. No attempt is made to identify users or their usage patterns unless unauthorized use of the Lorem Ipsum website is detected or is required for a law enforcement investigation. IP addresses are stored for a term that complies with Lorem Ipsum existing auditing requirements.

6. PRIVACY AND EXTERNAL LINKS

The Lorem Ipsum website may contain links to external sites that are not associated with Lorem Ipsum website. Lorem Ipsum is not responsible for the content and the privacy practices of these other websites and Lorem Ipsum encourages you to examine each site's privacy policy and disclaimers before providing any personal information.

7. MORE INFORMATION

If you do not feel comfortable completing our feedback forms or to request more information, please contact or visit our support services team.

Browser Unsupported

Maple Conference Hall

Check Availability

Results